How do I place an order?

You can place an order directly through our official website: https://fitzoraz.com. Select the product you want, add it to your cart, enter your shipping and billing information, and complete payment through the available checkout options.

Will I receive an order confirmation?

Yes. After your order is placed, you should receive an order confirmation email using the email address provided at checkout. Please review your order details carefully and contact us as soon as possible if you notice an issue.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, contact us as soon as possible at support@fitzoraz.com.

We cannot guarantee changes or cancellations once an order has entered processing, has been packed, or has shipped. If your order has already shipped, you may request a return after delivery under our Return & Refund Policy.

Why was my order canceled?

An order may be canceled due to payment verification issues, suspected fraud, product availability, shipping eligibility, incorrect customer information, pricing errors, or other order review concerns.

If your order is canceled and payment was captured, we will issue a refund to the original payment method where applicable.

Where does Fitzoraz ship?

Fitzoraz currently ships to eligible addresses within the United States, unless otherwise clearly shown at checkout.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is successfully received. Business days are Monday through Friday, excluding weekends and public holidays.

How long does delivery take?

After processing, the estimated delivery window is typically 5–12 business days. Delivery times are estimates and may vary depending on carrier performance, address accuracy, weather, holidays, high order volume, or other circumstances outside our direct control.

Does Fitzoraz offer free shipping?

Fitzoraz offers free standard shipping on eligible orders shipped within the United States. Any shipping charge, if applicable, will be displayed clearly at checkout before you complete your purchase.

Where can I track my order?

You can track your order through our tracking page: Track Your Order.

Tracking information may take some time to update after your package is handed to the carrier.

What should I do if my tracking number is not updating?

Tracking updates may be delayed while the carrier scans and processes your package. If your tracking information has not updated for several business days, contact us at support@fitzoraz.com with your order number and tracking number.

What if my package is marked as delivered but I did not receive it?

Please check your mailbox, front door, porch, parcel locker, mailroom, reception area, neighbors, household members, and local carrier office.

If you still cannot locate the package, contact us at support@fitzoraz.com. We will assist by reviewing available tracking information and carrier details.

Where can I read the full Shipping Policy?

You can read the full policy here: Shipping Policy.

What is the Fitzoraz return window?

Fitzoraz accepts eligible return requests within 90 days from the date your order is delivered, according to the delivery confirmation shown by the shipping carrier.

What items are eligible for return?

To qualify for a return, the item must generally be returned within the 90-day return window, in the same condition that you received it, unused, undamaged, and with all original parts, accessories, manuals, packaging, and included items when applicable.

How do I start a return?

To start a return, contact Fitzoraz Customer Support at support@fitzoraz.com before sending your item back.

Please include your full name, order number, email address used at checkout, product name, reason for return, and photos or videos if the item arrived damaged, defective, incorrect, or incomplete.

Should I send returns to the business address?

No. Please do not return products to our business address unless Fitzoraz Customer Support has provided written return instructions.

Returns sent without authorization may be delayed, refused, returned to sender, or may not be eligible for refund processing.

Who pays for return shipping?

Unless the item arrived damaged, defective, incorrect, or incomplete due to an error on our part, customers are generally responsible for return shipping costs.

If the issue is confirmed to be caused by a product defect, wrong item, missing item, or fulfillment error, Fitzoraz may provide a suitable resolution depending on the case.

How long does a refund take?

Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for your bank, credit card provider, or payment processor to post the refund after we process it.

Where can I read the full Return & Refund Policy?

You can read the full policy here: Return & Refund Policy.

What should I do if my item arrives damaged or defective?

Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or missing parts, contact us at support@fitzoraz.com within 7 days of delivery.

What information should I provide for a damaged or defective item?

Please include your order number, clear photos or videos of the issue, photos of the shipping package and label, and a clear description of the problem.

Will Fitzoraz replace a damaged or defective item?

After reviewing the issue, Fitzoraz may offer a replacement, replacement part, refund, or another suitable resolution depending on the issue, inspection result, and product availability.

Does Fitzoraz offer a warranty?

Yes. Fitzoraz provides a 1-year limited international warranty for eligible products purchased directly from Fitzoraz or authorized Fitzoraz sales channels.

What does the warranty cover?

The warranty covers eligible manufacturing defects in materials or workmanship under normal intended personal use, subject to the terms of our Warranty Policy.

What is not covered by the warranty?

The warranty does not cover normal wear and tear, misuse, abuse, accidental damage, unauthorized modification, improper setup, commercial or rental use unless authorized, failure to follow instructions, or products purchased from unauthorized sellers.

How do I submit a warranty claim?

To submit a warranty claim, email us at support@fitzoraz.com with your full name, order number, product name, issue description, proof of purchase, and clear photos or videos showing the issue.

Where can I read the full Warranty Policy?

You can read the full policy here: Warranty Policy.

What payment methods does Fitzoraz accept?

Fitzoraz accepts the payment methods displayed at checkout. Available payment options may vary depending on your location, device, payment provider availability, and order details.

What currency are orders processed in?

Orders placed on Fitzoraz are generally processed in U.S. dollars unless another currency is clearly displayed at checkout.

Is my payment information secure?

Fitzoraz uses secure checkout technology and trusted third-party payment processors to help protect payment information. Fitzoraz does not store full credit card numbers on our website.

What should I do if I believe I was charged twice?

Contact us at support@fitzoraz.com with your order number, full name, email address used at checkout, and relevant payment details. For security reasons, do not send full card numbers, bank account details, passwords, or card security codes by email.

Where can I read the full Payment Policy?

You can read the full policy here: Payment Policy.

Are Fitzoraz products medical devices?

No. Fitzoraz products are intended for general personal fitness and home training use. Our products and website content are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease, injury, or health condition.

Should I consult a healthcare professional before using fitness equipment?

If you have a medical condition, injury, recent surgery, pain, mobility limitation, pregnancy, heart condition, or any concern about whether a fitness product is suitable for you, please consult a qualified healthcare professional before use.

How should I use Fitzoraz products safely?

Customers are responsible for using fitness equipment safely, following product instructions, checking their surroundings, and choosing exercises appropriate for their personal fitness level and physical condition.

How does Fitzoraz use customer information?

Fitzoraz may use customer information to process orders, ship products, provide customer support, manage returns, handle refunds, review warranty claims, prevent fraud, improve our website, and support marketing where permitted by law.

For complete details, please review our Privacy Policy.

Does Fitzoraz use cookies?

Yes. Fitzoraz may use cookies and similar technologies to operate the website, support checkout, remember preferences, analyze performance, improve user experience, and support advertising where permitted by law.

You can learn more on our Cookie Preferences page.

Does Fitzoraz sell personal information?

Fitzoraz does not sell personal information for money. However, certain analytics, advertising, or marketing technologies may be considered a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws.

Eligible users may review opt-out options here: Do Not Sell or Share My Personal Information .

How do I submit a privacy request?

You can submit a privacy request by contacting us at support@fitzoraz.com. Please include your full name, email address, request details, and order number if your request relates to a purchase.

How can I contact Fitzoraz?

You can contact Fitzoraz Customer Support by email or phone:

• Email: support@fitzoraz.com
• Phone: +1 (415) 662-0844
• Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

What should I include when contacting customer support?

Please include your order number, full name, email address used at checkout, and a clear description of your request. If your request involves a damaged, defective, incorrect, or missing item, please include clear photos or videos.

Can I mail returns to the Fitzoraz business address?

Please do not mail returns to the business address unless Fitzoraz Customer Support has provided written return instructions. The business address is provided for business identification and legal correspondence.

What is the Fitzoraz mailing address?

Fitzoraz LLC
732 S 6th ST, STE N
Las Vegas, NV 89101
United States